The Professional
Video Equipment registered below is guaranteed
to operate properly according to manufacturer’s
specifications for a period of 2 additional
years from the expiration of the manufacturer’s
warranty or we shall repair same to operate
properly. This service contract must be
purchased within thirty (30) days from the date
the equipment hereunder is purchased. You must
register this service contract within thirty
(30) days with Mack Camera by visiting us at our
website www.mackcam.com or by calling us toll
free at 1-800-252-MACK (6225) or 973-467-2291.
In the event that this equipment requires any
repair or service you must visit us at
www.mackcam.com to obtain a Repair Authorization
Number and current shipping charges. If you have
any questions please visit us at www.mackcam.com
or call toll free 1-800-252-MACK.
Depending on the type of equipment or service
needed you may be able to use one of Mack’s
authorized service centers near you. To locate
an authorized service center near you please
e-mail us at localrepair@mackcam.com. Please
note that a control number must be obtained from
Mack Camera prior to obtaining service from an
authorized service center. For international
inquiries e-mail us at international@mackcam.com.
Mack Camera & Video Services Inc. is not
responsible for international shipping or any
fees associated with Duties, Taxes or Brokerage
fees upon Custom’s clearance.
The equipment will be restored to proper
operating condition at no charge to you (this
includes warranted parts and labor for
manufacturer’s defects.) Such service, repair or
adjustment of this equipment is assured the
registered contract holder, provided the
equipment has not been tampered with, modified
or damaged as a result of liquid, sand, grit,
impact and physically broken parts. You may
transfer ownership of this service contract to
another person for a $20.00 administrative fee.
Mack Camera & Video Service reserves the right
to terminate service contracts if invoices are
not paid according to terms or are fraudulently
altered by the dealer or service contract
holder. This service contract permits one head
cleaning a year at Mack Camera & Video Service
Inc.
This service contract does not cover damaged LCD
screens, cables, tapes, DVD’s, batteries, AC
adapters, remotes, software, connectors,
interchangeable lenses, or any additional
accessories or other expenses of consequential
damages.
Mack Camera & Video Service will not be liable
for loss of revenues or profits, inconvenience,
expense of substitute equipment, loss of
incidental or consequential damages. If the unit
can not be repaired by Mack Camera or the
Manufacturer for manufacturer’s defects,
replacement will be made with the same or
equivalent model based on the contracted unit
current market value at our discretion.
This service contract only applies to the
product(s) specified herein.
This service contract is not an insurance policy
or a warranty. This service contract is only
valid if positive identification is presented at
the time of service.
A separate service contract is available for
interchangeable lenses. |