What is a Worldwide Extended Service Contract?
The Mack Camera Worldwide Extended Service Contract is an
extension of the Manufacturer's Warranty and provides additional
coverage for future product failure resulting from manufacturer
defects. The advantage of purchasing a Mack Camera Extended
Service Contract is that parts and labor are covered for the
life of the contract. Back to top.
What if I don't need Worldwide Coverage?
All of Mack Camera's Extended Service Contracts provide
worldwide coverage at no additional cost to you. This worldwide
coverage is a value-adding service for Mack Camera Clients who
may be transferred overseas or will be on extended holiday.
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Can I get coverage if I purchase my product and contract from
two different retailers?
Yes!! Mack Camera Worldwide Extended Service Contracts must be
purchased within the first 30 days of the purchase of your
equipment. If you should require service under your plan, you
will be required to provide a dated proof of purchase for your
equipment and the extended service contract plus your contract
registration number. Please be sure to retain all copies for
your records. Back to top.
How do I register my Mack Camera Extended Service Contract?
Website: Follow this link to our
service contract registration page. Fill in the information
and you will be automatically registered into our database.
By Mail: Send a copy of your Mack Camera Extended Service
Contract and copy of your sales receipt to: Mack Camera & Video
Service, Inc., 200 Morris Avenue, Springfield, NJ 07081.
When does the Extended coverage start?
Your Extended coverage begins the day after your manufacturer
warranty ends, ensuring you seamless extended coverage. To have
your equipment serviced under your Extended Service Contract,
please be sure to include your contract number and copy of your
dated bill of sale when you send in your equipment.
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Service Contracts that begin from Date of Purchase include:
·3 yr. Camera (35mm/APS)
·5 yr. Camera (35mm/APS)
·7 yr. Camera (35mm/APS)
·7 yr. Lens
·5 yr. Digital Still Back to top.
Click here to find your extended service contract
How to send your equipment in for service (Except Televisions &
Archos) (USA ONLY):
1.Write a brief letter clearly explaining the trouble you are
having with your unit. Be sure to include your Name, shipping
address, telephone number and email.
2.Include a copy of your sales invoice and Mack Extended Service
3.DO NOT include any accessories– AC Adapters, Remote Controls,
Media Cards, lens caps, straps, batteries, software, unexposed
film, tapes, etc. Back to top.
* Laptop computers: Please include the AC Adapter ONLY.
* Archos Jukebox recorders: Must be sent directly to Archos.
Please visit www.archos.com for assitance. Or click here for
* PDA's: please send in your cradle/cable with the unit if you
are having hot-sync or battery charging related problems.
*Televisions, please e-mail
4.Ship package to:
Mack Camera and Video Service
200 Morris Avenue
Springfield, NJ 07081
Before you send in your
equipment, please write down your Model Number and Serial Number
for future reference.
Mack Camera is not responsible for any impact/shipping damage
that occurs during the shipping process, and we will not accept
any packages that appear dented or destroyed as a result of
shipping. Please be sure to pack your item as safely as
- Recommended Shipping
Ship your product in a corrugated cardboard box.
- Secure your equipment in at
least 2-4 inches of thick bubble wrap. Please be sure the
equipment cannot move freely in the box. Do not use
newspaper to secure your equipment!!!
- Mack Camera highly
recommends that you have your package insured by your
carrier/postal service when you ship it. This may already be
included in your shipping charge; check with your carrier.
- We also recommend you use a
shipping carrier that provides package tracking such as UPS
or FedEx. This will ensure that your package will arrive at
its destination. Back to top.
How to have your equipment
you are outside the United States and need to have
your equipment serviced under your Mack Camera Extended Service
Contract, please follow these instructions for obtaining
Repairs must be
completed at a manufacturer authorized service center in your
Send an email to: International
Service Center Request –
- Provide your MACK Camera
Extended Service Contract number.
- Briefly describe the problem
you are experiencing with your equipment
Mack Camera will email a control
number for the repair.
You will receive an estimate for
the repair from the service center.
To avoid delay in having repairs
approved, please forward the detailed estimate to our warranty
department either by e-mail at
firstname.lastname@example.org or fax at (973) 467-0776.
The estimate should include
a detailed description of what will be repaired, including part
numbers and the reason for the repair.
YOU MUST HAVE MACK
CAMERA APPROVAL ON ESTIMATES PRIOR TO ANY WORK BEING DONE.
approves the repair, advise the service centre to proceed with
the repair. You will be required to pay for the repair. Forward
the paid invoice to Mack for full reimbursement. Mack will issue
you payment for the repair immediately. This process only
applies to INTERNATIONAL service customers.
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What happens if the product cannot be repaired or the repair
exceeds the unit's value?
If the unit can not be repaired by Mack Camera or the
Manufacturer for manufacturer defects, or the cost to repair the
units exceeds the units value; a replacement will be made with
the same or an equivalent model based on its' current market
value at our discretion. A settlement offer may also be made
based on the unit's current market value at our discretion.
Please note, the Mack Camera
Extended Service Contract is not an insurance policy and we are
not responsible for replacing lost or stolen equipment.
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What is not covered under the Mack Camera Extended Service
The contract does not cover products which have been misused,
tampered with, modified or damaged as a result of accident,
liquid, grit, impact, lack of proper care as indicated in the
manual of operation by the manufacturer. Accessories are not
covered unless otherwise specified in the Mack Extended Service
Contract. Accessories include, but are not limited to, external
flashes, data backs (which are not built into the equipment),
batteries, loss of film (or tapes), lens caps, rear caps,
filters, ac adapters or other external cords, media, and
software. Please refer to the individual contract you wish to
purchase for complete list of coverage terms.
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Who performs the repair?
Our repair facility is factory authorized for manufacturer
warranty repairs and our technicians are factory trained to
repair your equipment to manufacturer specifications. By working
with Mack Camera and Video Service you are investing in a
customized repair and service program for your new equipment.
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Is the Extended Service Contract transferable?
Yes!!! The best way to add value to any piece of equipment is to
be able to offer the new owner extended coverage. Mack Camera
Extended Service Contracts may be transferred to a new owner for
$20.00 transfer fee.
How to Transfer
Your Contract to a New Owner
1. Send a letter to Mack Camera with the name, address,
and phone number of the new owner, the make and model of the
equipment with the serial number, and the service contract
2. Include a copy of the bill of sale and a check for the $
20.00 transfer fee.
3. Mail all of the above to the Mack Camera & Video Service,
Inc., 200 Morris Avenue, Springfield, NJ 07081.
TRANSFERS DO NOT APPLY TO TELEVISION SETS
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I am having trouble registering my contract!!!
When you purchase an extended service contract from one of our
authorized dealers, you will receive a two-part contract card.
Please refer to the contract type and contract number that is
listed on your card when registering. If you did not receive a
card from your vendor, please contact them immediately. Each
card has a unique number that is registered for the serial
number on your unit.
If you have a card and still
cannot register your extended service contract, please
with your complete registration information so we can assist
you. Back to top.
Are used TVs or demo products covered?
The Mack Camera Extended Service Contract does not
cover used, demo, or open box equipment which includes but is
not limited to audio equipment, televisions, or computers. Mack
Camera only will cover digital cameras and lenses under our used
service contracts which must be purchased from our authorized
dealers. Back to top.